The Evolution of Business Travel

Adapting your corporate and group strategy to changing travel trends

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This webinar took place on Wednesday, Sept. 2, 2020 

Fill in the form below to watch the recording. You will receive an email with a link to the video. For further questions, please contact marketing@pegs.com

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About the Webinar

For many hotels that rely on corporate and group travelers, the biggest question is: When will business travelers come back? 

But the more important question is: How will business travel evolve?

We are seeing seismic shifts in how corporations and events are conducting business, particularly as companies take a more risk-averse approach to travel and virtual conferencing becomes the norm. Hotels need to understand how these evolving trends might affect their business, so that they can adapt their sales and marketing strategies accordingly for the recovery. 

Join Pegasus and ABC Global Services for an in-depth discussion on the current state and evolution of business travel, where we will be discussing the following topics:

  • The changing role and priorities of managed travel programs and SME corporate travel, especially in a world with enhanced duty of care
  • Building traveler confidence and strengthening relationships between buyers and suppliers
  • How to approach RFP negotiations and contracting for 2021 and into the future 
  • Changing booking habits — how will business travelers prefer to make reservations?

WEDNESDAY, SEPT 2, 2020 @ 11:00 ET


Elaine Kennedy
VP Hotel Marketing Planning, Pegasus

Elaine has more than two decades of international hotel sales experience, having worked for brands such as Marriott, IHG, and Millennium Hotels & Resorts in various roles. In 2007, she joined Utell Hotels & Resorts, where she oversaw global demand sales for the largest portfolio of international independent hotels, helping them to compete effectively against global brands for their share of high-value business travelers. Now owned by Pegasus, the Utell portfolio continues to be a leading global demand generation program, providing independent hotels with best-in-class sales support, technology, and programs to help them gain market share in the most cost-effective way. Elaine now leads that program for Pegasus, helping to enhance partner hotels’ competitive advantage with extensive industry knowledge and expertise. 

Klayton Killion
EVP Hotel & Supplier Relations, ABC Global Services Inc

Klayton leads hotel and supplier relations for ABC Global Services, one of the world’s largest global consortia programs. The company recently acquired CCRA to create the largest corporate and leisure agency network in the world, providing more than 23M room nights to supplier partners. Together as a single consortia solution, its 12,000 members produce more than $4B in revenue and provide a marketing reach of more than 75,000 travel advisors. Klayton has been with ABC Global Services for more than 25 years, with experiences in nearly all areas of the organization.  His previous experience with Marriott International and ABC has informed his ability to lead diverse teams and produce results.  Klayton is committed to providing a rewarding workplace for employees and an atmosphere of respect and kindness.  

Webinar Partners

Alexander Ryll
Director Global Corporate Sales, Pegasus

Originating from New Zealand, Alexander moved to Europe and began his hotel career at a 500-bedroom property working in reservations and corporate sales. Further positions followed, including e-commerce and distribution at one of Europe’s largest independent hotel representation firms, corporate sales for Germany’s largest hotel chain, and revenue management for one of the largest global online travel agents, before returning to work in corporate sales at Pegasus in 2016.  Alexander is a GBTA Hotel Committee member and Membership Ambassador for the Nevada Hotel Lodging Association.