Bridge the Guest Experience Gap

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The webinar ran on Sep. 27, 2018. To view a recording, please register with your information below.

About the webinar

Guest experience is key to brand loyalty. A meaningful guest experience connects hotels with travelers throughout their journey by adding significant value and benefits to the relationship.

In conjunction with StayNTouch and TrustYou, we’ve conducted an extensive study on hoteliers worldwide to gain a comprehensive understanding of guest experience trends and their current adoption within the industry. In this webinar, we’ll reveal our insights and key takeaways from the study to help hoteliers improve their guest-driven decisions and get a better understanding of where the market stands.

Join this webinar to learn:

  • Which methods of communication lead to stronger guest satisfaction
  • The different ways hoteliers can take advantage of mobile technology 
  • How to capture and utilize guest data to improve the guest experience
  • The reasons why guest experience impacts all areas of a hotelier’s business

How to Adapt Your Hotel’s Offerings to Meet Guest’s Expectations

THURSDAY, SEP. 27, 2018 @ 11AM EST


Valerie Castillo, VP of Marketing, TrustYou

Valerie Castillo is the head of marketing at TrustYou, the world’s largest guest feedback platform. She has over 9 years of experience in the hospitality industry, previously having worked as a Product Marketing Manager on the Hospitality Cloud at Cvent, a Vista Equity Partner. Currently, she is leading TrustYou’s strategy to better inform and educate hoteliers on the importance and value of guest feedback.

Hayet Adhanom, Sales Director, StayNTouch

Hayet has been the cloud/SaaS space for over 8 years and working with industries from Healthcare to Education and now in Hospitality for the last year and a half with StayNTouch. He loves working for companies ahead of the technology curve that are always displaying foresight in their respective industries and disrupt 'the paradigm' via innovation. As Sales Director for StayNTouch he oversees growing partnerships in US and Western Europe.

Justine Pentifallo, Client Services Manager, Pegasus

Since joining the Pegasus team in 2015, Justine has supported a vast array of hotels in the NYC and Florida markets. In addition, she oversees the consortia and call center programs at Pegasus. Prior to joining Pegasus, she grew into multiple roles at a top-rated hotel group in New York City. When she is not optimizing revenue for independent hotels, she can be found leading her friends to victory in bar trivia and is the captain of the Pegasus Skeeball Team.